Geeks On Site: Work order was wrong. Tech did not know how to...
A Geeks On Site customer review by GetHuman user ~Smalltown Senior Citizen from November 20th, 2017
Background on ~Smalltown Senior Citizen's case
GetHuman: ~Smalltown Senior Citizen - can you tell our other Geeks On Site customers when your case took place?
~Smalltown Senior Citizen: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Geeks On Site, and if so, how?
GetHuman: And which of these common Geeks On Site customer issues best describes the reason you wanted to talk to them?
(Shows ~Smalltown Senior Citizen a list of common Geeks On Site problems)
~Smalltown Senior Citizen: "None of those really matches why I wanted to call Geeks On Site that day." was why I was trying to call.
~Smalltown Senior Citizen's review of Geeks On Site customer service
GetHuman: So how would you sum up your experience for GetHuman's Geeks On Site customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Smalltown Senior Citizen: Work order was wrong. Tech did not know how to work on imac. Tech used my cell phone to make calls then did not follow instructions. Tech did not know how to wire connect to internet. Hourly rate went up. Refused to refund $ after admitting their errors.
GetHuman: Let's quantify your experience contacting Geeks On Site. On a scale of 1 to 5, how easy is it go get help on a Geeks On Site problem?
~Smalltown Senior Citizen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Smalltown Senior Citizen: I'd give them a five out of five on communication.
GetHuman: And what about Geeks On Site's ability to quickly and effectively address your problem?
~Smalltown Senior Citizen: For that I would say two out of five.
GetHuman: And finally- any advice for other Geeks On Site customers?
~Smalltown Senior Citizen: Call them early in the day or late. Don't forget any personal or account information you might need for Geeks On Site to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Smalltown Senior Citizen taken from his Geeks On Site customer service problem that occurred on November 10th, 2017.