Gevalia Coffee: Gevalia has outsourced it's "Customer Service...
A Gevalia Coffee customer review by GetHuman user ~Peter from October 30th, 2017
Background on ~Peter's case
GetHuman: ~Peter - can you tell our other Gevalia Coffee customers when your case took place?
~Peter: Yeah. It was morning, on October 24th.
GetHuman: Did you reach out to Gevalia Coffee, and if so, how?
GetHuman: And which of these common Gevalia Coffee customer issues best describes the reason you wanted to talk to them?
(Shows ~Peter a list of common Gevalia Coffee problems)
~Peter: "Complaint" was why I was trying to call.
~Peter's review of Gevalia Coffee customer service
GetHuman: So how would you sum up your experience for GetHuman's Gevalia Coffee customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Peter: Gevalia has outsourced it's "Customer Service" to Asia. There was no way to get a native english speaker on the phone line. Asia refused any phone number other than what I called as well as any email address. I have been buying from this company for years but given my inability to reach anyone who would respond to me with anything other than heavily accented indifference--I have identified alternate coffee sources and will permanently withhold any future business from this heavily insulated from customers company. I would not recommend them to my worst enemy.
GetHuman: Let's quantify your experience contacting Gevalia Coffee. On a scale of 1 to 5, how easy is it go get help on a Gevalia Coffee problem?
~Peter: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Peter: I'd give them a three out of five on communication.
GetHuman: And what about Gevalia Coffee's ability to quickly and effectively address your problem?
~Peter: For that I would say two out of five.
GetHuman: And finally- any advice for other Gevalia Coffee customers?
~Peter: Call them early in the day or late. Don't forget any personal or account information you might need for Gevalia Coffee to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Peter taken from his Gevalia Coffee customer service problem that occurred on October 24th, 2017.