Gexa Energy: Gexa failed to meet the terms of a promo they e...
A Gexa Energy customer review by GetHuman user ~gexasucka from November 7th, 2017
Background on ~gexasucka's case
GetHuman: ~gexasucka - can you tell our other Gexa Energy customers when your case took place?
~gexasucka: Yes. It was evening, on October 28th.
GetHuman: Did you reach out to Gexa Energy, and if so, how?
GetHuman: And which of these common Gexa Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~gexasucka a list of common Gexa Energy problems)
~gexasucka: "Complaint" was why I was trying to call.
~gexasucka's review of Gexa Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Gexa Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gexasucka: Gexa failed to meet the terms of a promo they extended to get my business. Each time I call I get a canned flat response. We'll call you back. Never do, and still waiting ** days past due date for promo.**I wouldn't recommend them to anyone - their team is poorly trained, and clearly they hate their job as much as I hate GEXA
GetHuman: Let's quantify your experience contacting Gexa Energy. On a scale of 1 to 5, how easy is it go get help on a Gexa Energy problem?
~gexasucka: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gexasucka: I'd give them a four out of five on communication.
GetHuman: And what about Gexa Energy's ability to quickly and effectively address your problem?
~gexasucka: For that I would say three out of five.
GetHuman: And finally- any advice for other Gexa Energy customers?
~gexasucka: Call them early in the day or late. Don't forget any personal or account information you might need for Gexa Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gexasucka taken from his Gexa Energy customer service problem that occurred on October 28th, 2017.
Gexa Energy
5.00 of 5 stars | 5 reviews
~gexasucka's Gexa Energy Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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