Gexa Energy: Pretty dreadful phone system. You are forced to...
A Gexa Energy customer review by GetHuman user ~sw from November 5th, 2017
Background on ~sw's case
GetHuman: ~sw - can you tell our other Gexa Energy customers when your case took place?
~sw: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to Gexa Energy, and if so, how?
GetHuman: And which of these common Gexa Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~sw a list of common Gexa Energy problems)
~sw: "Complaint" was why I was trying to call.
~sw's review of Gexa Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Gexa Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sw: Pretty dreadful phone system. You are forced to press * for English, which is the language of this country. I am so confused...why do I have to make a special choice to speak MY OWN language??? Then there is no get-human phone option in the system. Got trapped in endless loop after endless loop. Only option that got me to a human was "If You are currecntly disconnected." I am not, but that was the only way that would connect me to a human. **Very poor.
GetHuman: Let's quantify your experience contacting Gexa Energy. On a scale of 1 to 5, how easy is it go get help on a Gexa Energy problem?
~sw: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sw: I'd give them a three out of five on communication.
GetHuman: And what about Gexa Energy's ability to quickly and effectively address your problem?
~sw: For that I would say four out of five.
GetHuman: And finally- any advice for other Gexa Energy customers?
~sw: Call them early in the day or late. Don't forget any personal or account information you might need for Gexa Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sw taken from his Gexa Energy customer service problem that occurred on October 27th, 2017.
Gexa Energy
5.00 of 5 stars | 5 reviews
~sw's Gexa Energy Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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