Gigabyte Technology: Rep acted like my issue was a complete waste of...
A Gigabyte Technology customer review by GetHuman user GetHuman-438603 from November 27th, 2017
Background on GetHuman-438603's case
GetHuman: GetHuman-438603 - can you tell our other Gigabyte Technology customers when your case took place?
GetHuman-438603: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to Gigabyte Technology, and if so, how?
GetHuman: And which of these common Gigabyte Technology customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-438603 a list of common Gigabyte Technology problems)
GetHuman-438603: "Where to buy" was why I was trying to call.
GetHuman-438603's review of Gigabyte Technology customer service
GetHuman: So how would you sum up your experience for GetHuman's Gigabyte Technology customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-438603: Rep acted like my issue was a complete waste of his time. This is the *rd failed video card I have received via RMA which I understand things fail but their dismissive attitude and flatout lies about testing the cards as took a first time buyer of their products and added me to the will never purchase another product from them list.
GetHuman: Let's quantify your experience contacting Gigabyte Technology. On a scale of 1 to 5, how easy is it go get help on a Gigabyte Technology problem?
GetHuman-438603: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-438603: I'd give them a five out of five on communication.
GetHuman: And what about Gigabyte Technology's ability to quickly and effectively address your problem?
GetHuman-438603: For that I would say four out of five.
GetHuman: And finally- any advice for other Gigabyte Technology customers?
GetHuman-438603: Call them early in the day or late. Don't forget any personal or account information you might need for Gigabyte Technology to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-438603 taken from his Gigabyte Technology customer service problem that occurred on November 19th, 2017.