Glasses.com: Glasses. com sent me a new pair of glasses free...
A Glasses.com customer review by GetHuman user ~Lurana from November 20th, 2017
Background on ~Lurana's case
GetHuman: ~Lurana - can you tell our other Glasses.com customers when your case took place?
~Lurana: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Glasses.com, and if so, how?
GetHuman: And which of these common Glasses.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Lurana a list of common Glasses.com problems)
~Lurana: "Returns" was why I was trying to call.
~Lurana's review of Glasses.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Glasses.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lurana: Glasses. com sent me a new pair of glasses free after I took my glasses in for an adjustment at local optical office and they ruined the lenses! Saved me hundreds of dollars when the damage wasn't even their fault!
GetHuman: Let's quantify your experience contacting Glasses.com. On a scale of 1 to 5, how easy is it go get help on a Glasses.com problem?
~Lurana: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lurana: I'd give them a five out of five on communication.
GetHuman: And what about Glasses.com's ability to quickly and effectively address your problem?
~Lurana: For that I would say two out of five.
GetHuman: And finally- any advice for other Glasses.com customers?
~Lurana: Call them early in the day or late. Don't forget any personal or account information you might need for Glasses.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lurana taken from his Glasses.com customer service problem that occurred on November 12th, 2017.
Glasses.com
4.33 of 5 stars | 3 reviews
~Lurana's Glasses.com Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars
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