GlaxoSmithKline: I was looking for the travel size of a particul...

A GlaxoSmithKline customer review by GetHuman user ~Jax from November 19th, 2017

Background on ~Jax's case

GetHuman: ~Jax - can you tell our other GlaxoSmithKline customers when your case took place?
~Jax: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to GlaxoSmithKline, and if so, how?
~Jax: I used the 888-825-5249 number I found for on the GetHuman GlaxoSmithKline customer phone number page I was on: GlaxoSmithKline Customer Service Phone Number
GetHuman: And which of these common GlaxoSmithKline customer issues best describes the reason you wanted to talk to them?
(Shows ~Jax a list of common GlaxoSmithKline problems)
~Jax: "None of those really matches why I wanted to call GlaxoSmithKline that day." was why I was trying to call.

~Jax's review of GlaxoSmithKline customer service

GetHuman: So how would you sum up your experience for GetHuman's GlaxoSmithKline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jax: I was looking for the travel size of a particular toothpaste and Chris located the stores that carry it and supplied both the UPC and NDC numbers. Very courteous and helpful.
GetHuman: Let's quantify your experience contacting GlaxoSmithKline. On a scale of 1 to 5, how easy is it go get help on a GlaxoSmithKline problem?
~Jax: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jax: I'd give them a one out of five on communication.
GetHuman: And what about GlaxoSmithKline's ability to quickly and effectively address your problem?
~Jax: For that I would say two out of five.
GetHuman: And finally- any advice for other GlaxoSmithKline customers?
~Jax: Call them early in the day or late. Don't forget any personal or account information you might need for GlaxoSmithKline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jax taken from his GlaxoSmithKline customer service problem that occurred on November 16th, 2017.


3.00 of 5 stars | 18 reviews

~Jax's GlaxoSmithKline Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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