GlaxoSmithKline: My representative's name was Jared and he was v...

A GlaxoSmithKline customer review by GetHuman user ~???dont understand from November 16th, 2017

Background on ~???dont understand's case

GetHuman: ~???dont understand - can you tell our other GlaxoSmithKline customers when your case took place?
~???dont understand: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to GlaxoSmithKline, and if so, how?
~???dont understand: I used the 888-825-5249 number I found for on the GetHuman GlaxoSmithKline customer phone number page I was on: GlaxoSmithKline Customer Service Phone Number
GetHuman: And which of these common GlaxoSmithKline customer issues best describes the reason you wanted to talk to them?
(Shows ~???dont understand a list of common GlaxoSmithKline problems)
~???dont understand: "None of those really matches why I wanted to call GlaxoSmithKline that day." was why I was trying to call.

~???dont understand's review of GlaxoSmithKline customer service

GetHuman: So how would you sum up your experience for GetHuman's GlaxoSmithKline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~???dont understand: My representative's name was Jared and he was very knowledgeable and helpful. It was a pleasure talking to someone who knows their product.I planned on taking the phone survey but was cutoff. EXCELLENT REPRESENTATIVE ELAINE BRODERICK (WALDWICK,NJ)
GetHuman: Let's quantify your experience contacting GlaxoSmithKline. On a scale of 1 to 5, how easy is it go get help on a GlaxoSmithKline problem?
~???dont understand: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~???dont understand: I'd give them a four out of five on communication.
GetHuman: And what about GlaxoSmithKline's ability to quickly and effectively address your problem?
~???dont understand: For that I would say five out of five.
GetHuman: And finally- any advice for other GlaxoSmithKline customers?
~???dont understand: Call them early in the day or late. Don't forget any personal or account information you might need for GlaxoSmithKline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~???dont understand taken from his GlaxoSmithKline customer service problem that occurred on November 14th, 2017.


3.00 of 5 stars | 18 reviews

~???dont understand's GlaxoSmithKline Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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