GlaxoSmithKline: Your program stinks, I could use another word b...

A GlaxoSmithKline customer review by GetHuman user ~daweeusn from November 26th, 2017

Background on ~daweeusn's case

GetHuman: ~daweeusn - can you tell our other GlaxoSmithKline customers when your case took place?
~daweeusn: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to GlaxoSmithKline, and if so, how?
~daweeusn: I used the 888-825-5249 number I found for on the GetHuman GlaxoSmithKline customer phone number page I was on: GlaxoSmithKline Customer Service Phone Number
GetHuman: And which of these common GlaxoSmithKline customer issues best describes the reason you wanted to talk to them?
(Shows ~daweeusn a list of common GlaxoSmithKline problems)
~daweeusn: "None of those really matches why I wanted to call GlaxoSmithKline that day." was why I was trying to call.

~daweeusn's review of GlaxoSmithKline customer service

GetHuman: So how would you sum up your experience for GetHuman's GlaxoSmithKline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~daweeusn: Your program stinks, I could use another word but,I won't. Being on mrdicare not medicade should not be a punishment for someone ***% disabled and only gets $**,*** to take care of all ** prescriptions plus bills not to offer an adequate assistance program for these type people!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting GlaxoSmithKline. On a scale of 1 to 5, how easy is it go get help on a GlaxoSmithKline problem?
~daweeusn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~daweeusn: I'd give them a one out of five on communication.
GetHuman: And what about GlaxoSmithKline's ability to quickly and effectively address your problem?
~daweeusn: For that I would say two out of five.
GetHuman: And finally- any advice for other GlaxoSmithKline customers?
~daweeusn: Call them early in the day or late. Don't forget any personal or account information you might need for GlaxoSmithKline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~daweeusn taken from his GlaxoSmithKline customer service problem that occurred on November 22nd, 2017.

GlaxoSmithKline

3.00 of 5 stars | 18 reviews

~daweeusn's GlaxoSmithKline Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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