Globe Life Insurance: Average wait time. Automated first response was...
A Globe Life Insurance customer review by GetHuman user ~sunshine lady from October 31st, 2017
Background on ~sunshine lady's case
GetHuman: ~sunshine lady - can you tell our other Globe Life Insurance customers when your case took place?
~sunshine lady: Yes I can. It was evening, on October 28th.
GetHuman: Did you reach out to Globe Life Insurance, and if so, how?
GetHuman: And which of these common Globe Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~sunshine lady a list of common Globe Life Insurance problems)
~sunshine lady: "Cancel my policy" was why I was trying to call.
~sunshine lady's review of Globe Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunshine lady: Average wait time. Automated first response was tedious. Once I got to a person, he was able to answer my questions.
GetHuman: Let's quantify your experience contacting Globe Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Globe Life Insurance problem?
~sunshine lady: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunshine lady: I'd give them a two out of five on communication.
GetHuman: And what about Globe Life Insurance's ability to quickly and effectively address your problem?
~sunshine lady: For that I would say one out of five.
GetHuman: And finally- any advice for other Globe Life Insurance customers?
~sunshine lady: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunshine lady taken from his Globe Life Insurance customer service problem that occurred on October 28th, 2017.