Globe Life Insurance: I WAS ON HOLD OVER HALF A HOUR. I FINALLY WHIC...
A Globe Life Insurance customer review by GetHuman user ~ANNE HULL from November 24th, 2017
Background on ~ANNE HULL's case
GetHuman: ~ANNE HULL - can you tell our other Globe Life Insurance customers when your case took place?
~ANNE HULL: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Globe Life Insurance, and if so, how?
GetHuman: And which of these common Globe Life Insurance customer issues best describes the reason you wanted to talk to them?
(Shows ~ANNE HULL a list of common Globe Life Insurance problems)
~ANNE HULL: "Lower my rate" was why I was trying to call.
~ANNE HULL's review of Globe Life Insurance customer service
GetHuman: So how would you sum up your experience for GetHuman's Globe Life Insurance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ANNE HULL: I WAS ON HOLD OVER HALF A HOUR. I FINALLY WHICH OVER TO A *** NUMBER THE YOUNG LADY WAS VERY NICE, SAID HER SYSTEM WAS DOWN AT THE MOMENT, BUT AS SOON AS IT CAME BACK UP SHE WOULD CALL ME BACK. IT IS NOW *:** CHICAGO TIME WHICH WAS OVER * OR MORE HOURS AGO THAT SPOKE WITH HER AND I STILL HAVE NOT REECEIVED A RETURN CALL. THIS IS THE WORST SERVICE I HAVE EVER RECEIVE. I ONLY WANTED TO PAY MY CHILDREN INSURANCE AND AS OF *:** P.M., I'VE BEEN UNABLE. I CAN UNDERSTAND YOU GUYS BEENING BUSY, BUT THIS IS A SLAP IN MY FAE
GetHuman: Let's quantify your experience contacting Globe Life Insurance. On a scale of 1 to 5, how easy is it go get help on a Globe Life Insurance problem?
~ANNE HULL: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ANNE HULL: I'd give them a five out of five on communication.
GetHuman: And what about Globe Life Insurance's ability to quickly and effectively address your problem?
~ANNE HULL: For that I would say four out of five.
GetHuman: And finally- any advice for other Globe Life Insurance customers?
~ANNE HULL: Call them early in the day or late. Don't forget any personal or account information you might need for Globe Life Insurance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ANNE HULL taken from his Globe Life Insurance customer service problem that occurred on November 16th, 2017.