GoPro: Firmware update V*.* is supposed to resolve iss...

A GoPro customer review by GetHuman user GetHuman-bluewat from November 29th, 2017

Background on GetHuman-bluewat's case

GetHuman: GetHuman-bluewat - can you tell our other GoPro customers when your case took place?
GetHuman-bluewat: Yes I can. It was afternoon, on November 27th.
GetHuman: Did you reach out to GoPro, and if so, how?
GetHuman-bluewat: I used a live chat I found on the GetHuman GoPro customer service contact info page: Contact GoPro Customer Service
GetHuman: And which of these common GoPro customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bluewat a list of common GoPro problems)
GetHuman-bluewat: "Repairs" was why I was trying to contact.

GetHuman-bluewat's review of GoPro customer service

GetHuman: So how would you sum up your experience for GetHuman's GoPro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bluewat: Firmware update V*.* is supposed to resolve issues within mac OS X. This was not the case at all! now my SD card is invisible even after running "diskutil list" in Terminal. I have never seen this before and this is a serious problem for me as I do not have the "Photos" app.
GetHuman: Let's quantify your experience contacting GoPro. On a scale of 1 to 5, how easy is it go get help on a GoPro problem?
GetHuman-bluewat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bluewat: I'd give them a two out of five on communication.
GetHuman: And what about GoPro's ability to quickly and effectively address your problem?
GetHuman-bluewat: For that I would say five out of five.
GetHuman: And finally- any advice for other GoPro customers?
GetHuman-bluewat: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for GoPro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bluewat taken from his GoPro customer service problem that occurred on November 27th, 2017.

GoPro

3.80 of 5 stars | 25 reviews

GetHuman-bluewat's GoPro Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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