GoPro: disgusted on how long it took just to get some...
A GoPro customer review by GetHuman user GetHuman-347923 from November 28th, 2017
Background on GetHuman-347923's case
GetHuman: GetHuman-347923 - can you tell our other GoPro customers when your case took place?
GetHuman-347923: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to GoPro, and if so, how?
GetHuman: And which of these common GoPro customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-347923 a list of common GoPro problems)
GetHuman-347923: "Technical support" was why I was trying to contact.
GetHuman-347923's review of GoPro customer service
GetHuman: So how would you sum up your experience for GetHuman's GoPro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-347923: disgusted on how long it took just to get some customer support, waited at least an hour. all because I couldn't open the gopro studio program.
GetHuman: Let's quantify your experience contacting GoPro. On a scale of 1 to 5, how easy is it go get help on a GoPro problem?
GetHuman-347923: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-347923: I'd give them a five out of five on communication.
GetHuman: And what about GoPro's ability to quickly and effectively address your problem?
GetHuman-347923: For that I would say five out of five.
GetHuman: And finally- any advice for other GoPro customers?
GetHuman-347923: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for GoPro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-347923 taken from his GoPro customer service problem that occurred on November 18th, 2017.