GoPro: Great company! I put off making the call but c...
A GoPro customer review by GetHuman user ~Ginniki from November 23rd, 2017
Background on ~Ginniki's case
GetHuman: ~Ginniki - can you tell our other GoPro customers when your case took place?
~Ginniki: Yup. It was morning, on November 20th.
GetHuman: Did you reach out to GoPro, and if so, how?
GetHuman: And which of these common GoPro customer issues best describes the reason you wanted to talk to them?
(Shows ~Ginniki a list of common GoPro problems)
~Ginniki: "Where to buy" was why I was trying to contact.
~Ginniki's review of GoPro customer service
GetHuman: So how would you sum up your experience for GetHuman's GoPro customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ginniki: Great company! I put off making the call but changed my mind while mowing my lawn. Spoke to two people. Both were helpful. I hung up happier!
GetHuman: Let's quantify your experience contacting GoPro. On a scale of 1 to 5, how easy is it go get help on a GoPro problem?
~Ginniki: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ginniki: I'd give them a three out of five on communication.
GetHuman: And what about GoPro's ability to quickly and effectively address your problem?
~Ginniki: For that I would say five out of five.
GetHuman: And finally- any advice for other GoPro customers?
~Ginniki: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for GoPro to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ginniki taken from his GoPro customer service problem that occurred on November 20th, 2017.