Golden One Credit Union: At first I was having trouble with reaching a l...
A Golden One Credit Union customer review by GetHuman user ~Matt Renke from November 3rd, 2017
Background on ~Matt Renke's case
GetHuman: ~Matt Renke - can you tell our other Golden One Credit Union customers when your case took place?
~Matt Renke: Yes. It was morning, on October 24th.
GetHuman: Did you reach out to Golden One Credit Union, and if so, how?
GetHuman: And which of these common Golden One Credit Union customer issues best describes the reason you wanted to talk to them?
(Shows ~Matt Renke a list of common Golden One Credit Union problems)
~Matt Renke: "Setup an account" was why I was trying to call.
~Matt Renke's review of Golden One Credit Union customer service
GetHuman: So how would you sum up your experience for GetHuman's Golden One Credit Union customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Matt Renke: At first I was having trouble with reaching a live agent using this number but if you press * which is the "other questions" option it will take you directly to a live agent who helped me very quickly with the problems I was having with my check card. She even gave me multiple solutions so I wouldn't come across the same problem again. Over all the number is useful but only the "other questions" option.
GetHuman: Let's quantify your experience contacting Golden One Credit Union. On a scale of 1 to 5, how easy is it go get help on a Golden One Credit Union problem?
~Matt Renke: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Matt Renke: I'd give them a five out of five on communication.
GetHuman: And what about Golden One Credit Union's ability to quickly and effectively address your problem?
~Matt Renke: For that I would say three out of five.
GetHuman: And finally- any advice for other Golden One Credit Union customers?
~Matt Renke: Call them early in the day or late. Don't forget any personal or account information you might need for Golden One Credit Union to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Matt Renke taken from his Golden One Credit Union customer service problem that occurred on October 24th, 2017.