Golf Galaxy: I went to exchange an item given as a gift. Th...
A Golf Galaxy customer review by GetHuman user ~golfer from November 24th, 2017
Background on ~golfer's case
GetHuman: ~golfer - can you tell our other Golf Galaxy customers when your case took place?
~golfer: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Golf Galaxy, and if so, how?
GetHuman: And which of these common Golf Galaxy customer issues best describes the reason you wanted to talk to them?
(Shows ~golfer a list of common Golf Galaxy problems)
~golfer: "Overcharge/Strange charge" was why I was trying to call.
~golfer's review of Golf Galaxy customer service
GetHuman: So how would you sum up your experience for GetHuman's Golf Galaxy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~golfer: I went to exchange an item given as a gift. The item was still in stock on the shelf, however they would not give me store credit because it was past ** days on the gift receipt and "the computer would not let them".
GetHuman: Let's quantify your experience contacting Golf Galaxy. On a scale of 1 to 5, how easy is it go get help on a Golf Galaxy problem?
~golfer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~golfer: I'd give them a one out of five on communication.
GetHuman: And what about Golf Galaxy's ability to quickly and effectively address your problem?
~golfer: For that I would say two out of five.
GetHuman: And finally- any advice for other Golf Galaxy customers?
~golfer: Call them early in the day or late. Don't forget any personal or account information you might need for Golf Galaxy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~golfer taken from his Golf Galaxy customer service problem that occurred on November 18th, 2017.