Golf Galaxy: This was by far the worst online shopping exper...
A Golf Galaxy customer review by GetHuman user ~grod2424 from November 13th, 2017
Background on ~grod2424's case
GetHuman: ~grod2424 - can you tell our other Golf Galaxy customers when your case took place?
~grod2424: Yes. It was evening, on November 12th.
GetHuman: Did you reach out to Golf Galaxy, and if so, how?
GetHuman: And which of these common Golf Galaxy customer issues best describes the reason you wanted to talk to them?
(Shows ~grod2424 a list of common Golf Galaxy problems)
~grod2424: "Make a purchase" was why I was trying to call.
~grod2424's review of Golf Galaxy customer service
GetHuman: So how would you sum up your experience for GetHuman's Golf Galaxy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grod2424: This was by far the worst online shopping experience that I have ever had. Two of the three orders were completely wrong. I was not reimbursed for items for were for sale but " out of stock " after I placed the order. One of the items finally arrived and it was not even close to the item I originally ordered. It ***** that I only have *** words to describe this experience. Over two hundred forty dollars were spent on four items and I have only received one, and it was a **.** item. It seems like it's gonna take an act of congress to get the items I originally ordered. Hey we all make mistakes, but this is utterly ridiculous.
GetHuman: Let's quantify your experience contacting Golf Galaxy. On a scale of 1 to 5, how easy is it go get help on a Golf Galaxy problem?
~grod2424: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grod2424: I'd give them a four out of five on communication.
GetHuman: And what about Golf Galaxy's ability to quickly and effectively address your problem?
~grod2424: For that I would say one out of five.
GetHuman: And finally- any advice for other Golf Galaxy customers?
~grod2424: Call them early in the day or late. Don't forget any personal or account information you might need for Golf Galaxy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grod2424 taken from his Golf Galaxy customer service problem that occurred on November 12th, 2017.