Golf Galaxy: I went to the berwyn store to get my driver rep...
A Golf Galaxy customer review by GetHuman user ~spr steve from November 13th, 2017
Background on ~spr steve's case
GetHuman: ~spr steve - can you tell our other Golf Galaxy customers when your case took place?
~spr steve: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Golf Galaxy, and if so, how?
GetHuman: And which of these common Golf Galaxy customer issues best describes the reason you wanted to talk to them?
(Shows ~spr steve a list of common Golf Galaxy problems)
~spr steve: "Cancel order" was why I was trying to call.
~spr steve's review of Golf Galaxy customer service
GetHuman: So how would you sum up your experience for GetHuman's Golf Galaxy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spr steve: I went to the berwyn store to get my driver repaired. the young kid behind the counter was very helpful and professional. then i was looking to get a new set of clubs and a gentleman (leigh taylor)approached and ask what my interests were and what clubs i prefered. He was very helpful, took all the time that i needed to select a proper set of irons that were sized for me.This was the first time i had been sized. He was very helpful to understand what goes into that process. i purchased a set of irons and will go back for rest of the set. thanks to leigh
GetHuman: Let's quantify your experience contacting Golf Galaxy. On a scale of 1 to 5, how easy is it go get help on a Golf Galaxy problem?
~spr steve: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spr steve: I'd give them a one out of five on communication.
GetHuman: And what about Golf Galaxy's ability to quickly and effectively address your problem?
~spr steve: For that I would say four out of five.
GetHuman: And finally- any advice for other Golf Galaxy customers?
~spr steve: Call them early in the day or late. Don't forget any personal or account information you might need for Golf Galaxy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spr steve taken from his Golf Galaxy customer service problem that occurred on November 12th, 2017.