Golfsmith: Customer service made an error and the package...
A Golfsmith customer review by GetHuman user ~Ben from November 27th, 2017
Background on ~Ben's case
GetHuman: ~Ben - can you tell our other Golfsmith customers when your case took place?
~Ben: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Golfsmith, and if so, how?
GetHuman: And which of these common Golfsmith customer issues best describes the reason you wanted to talk to them?
(Shows ~Ben a list of common Golfsmith problems)
~Ben: "Overcharge/Strange charge" was why I was trying to call.
~Ben's review of Golfsmith customer service
GetHuman: So how would you sum up your experience for GetHuman's Golfsmith customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ben: Customer service made an error and the package did not get shipped. Call again after a long wait period and was promised it would be shipped air. They shipped the package ground.
GetHuman: Let's quantify your experience contacting Golfsmith. On a scale of 1 to 5, how easy is it go get help on a Golfsmith problem?
~Ben: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ben: I'd give them a one out of five on communication.
GetHuman: And what about Golfsmith's ability to quickly and effectively address your problem?
~Ben: For that I would say four out of five.
GetHuman: And finally- any advice for other Golfsmith customers?
~Ben: Call them early in the day or late. Don't forget any personal or account information you might need for Golfsmith to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ben taken from his Golfsmith customer service problem that occurred on November 21st, 2017.