Golfsmith: On ******* I walked into the store to purchase...

A Golfsmith customer review by GetHuman user ~jjvg421 from November 6th, 2017

Background on ~jjvg421's case

GetHuman: ~jjvg421 - can you tell our other Golfsmith customers when your case took place?
~jjvg421: Yup. It was evening, on November 1st.
GetHuman: Did you reach out to Golfsmith, and if so, how?
~jjvg421: I used the 800-813-6897 number I found for on the GetHuman Golfsmith customer phone number page I was on: Golfsmith Customer Service Phone Number
GetHuman: And which of these common Golfsmith customer issues best describes the reason you wanted to talk to them?
(Shows ~jjvg421 a list of common Golfsmith problems)
~jjvg421: "Track order" was why I was trying to call.

~jjvg421's review of Golfsmith customer service

GetHuman: So how would you sum up your experience for GetHuman's Golfsmith customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jjvg421: On ******* I walked into the store to purchase a set of irons. I was meet by a Rep by the name of Kevin Stone. I went to the back to get fitted for the Diablo Edge Irons. I recieved no print out of information nor could be give me one. No problem I just picked my irons and went with the info Kevin had. I went to pay and Kevin stated to me that the Irons I had chosen were not in stock. I replied ok and with the info gathered in the fitting they had to be cut *** from there original size just for me. I went on months playing with the irons trying to improve my game with them. I was chatting with a friend and mentioned I had my irons cut especially for me and so on. He responded to me you should always check the specs of your golf Irons you never know with these stores. Well low and behold he was right. The Irons I purchased were NEVER cut *** and the whole fitting was a SHAM. I spent a pretty penny on those clubs and I expected them to be fitted just for me. Every Iron was measured and i
GetHuman: Let's quantify your experience contacting Golfsmith. On a scale of 1 to 5, how easy is it go get help on a Golfsmith problem?
~jjvg421: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jjvg421: I'd give them a three out of five on communication.
GetHuman: And what about Golfsmith's ability to quickly and effectively address your problem?
~jjvg421: For that I would say one out of five.
GetHuman: And finally- any advice for other Golfsmith customers?
~jjvg421: Call them early in the day or late. Don't forget any personal or account information you might need for Golfsmith to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jjvg421 taken from his Golfsmith customer service problem that occurred on November 1st, 2017.


1.00 of 5 stars | 8 reviews

~jjvg421's Golfsmith Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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