Golfsmith: They keep telling me my order will ship in a fe...

A Golfsmith customer review by GetHuman user ~Rob from November 21st, 2017

Background on ~Rob's case

GetHuman: ~Rob - can you tell our other Golfsmith customers when your case took place?
~Rob: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to Golfsmith, and if so, how?
~Rob: I used the 800-813-6897 number I found for on the GetHuman Golfsmith customer phone number page I was on: Golfsmith Customer Service Phone Number
GetHuman: And which of these common Golfsmith customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob a list of common Golfsmith problems)
~Rob: "Overcharge/Strange charge" was why I was trying to call.

~Rob's review of Golfsmith customer service

GetHuman: So how would you sum up your experience for GetHuman's Golfsmith customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob: They keep telling me my order will ship in a few days - * different times in two weeks. The order is now ** days old and still has not shipped. Save yourself the trouble and buy from somewhere else like Amazon or TGW.
GetHuman: Let's quantify your experience contacting Golfsmith. On a scale of 1 to 5, how easy is it go get help on a Golfsmith problem?
~Rob: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob: I'd give them a three out of five on communication.
GetHuman: And what about Golfsmith's ability to quickly and effectively address your problem?
~Rob: For that I would say four out of five.
GetHuman: And finally- any advice for other Golfsmith customers?
~Rob: Call them early in the day or late. Don't forget any personal or account information you might need for Golfsmith to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob taken from his Golfsmith customer service problem that occurred on November 17th, 2017.


1.00 of 5 stars | 8 reviews

~Rob's Golfsmith Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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