Google Pay: I called twice for two separate issues. Both ca...
A Google Pay customer review by GetHuman user ~Jonathan Larson from November 26th, 2017
Background on ~Jonathan Larson's case
GetHuman: ~Jonathan Larson - can you tell our other Google Pay customers when your case took place?
~Jonathan Larson: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Google Pay, and if so, how?
GetHuman: And which of these common Google Pay customer issues best describes the reason you wanted to talk to them?
(Shows ~Jonathan Larson a list of common Google Pay problems)
~Jonathan Larson: "Trouble Sending a Payment" was why I was trying to call.
~Jonathan Larson's review of Google Pay customer service
GetHuman: So how would you sum up your experience for GetHuman's Google Pay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jonathan Larson: I called twice for two separate issues. Both calls were answered quickly, however i seemed to have gotten the lowest level of support and it didn't sound as if either of the associates were very knowledgeable. They weren't very confidence instilling. One call had to open a ticket to a higher level and I just gave up on the other because she didn't understand my point of confusion and just kept repeating the same thing and then completely changed the subject to the other ticket that was open which I wasn't calling about. I've worked in a huge call center as the quality assurance supervisor (the person that listens to the recorded calls and provides coaching and training to reps) and both of these calls would have earned low scored and possibly a demotion in skill level.
GetHuman: Let's quantify your experience contacting Google Pay. On a scale of 1 to 5, how easy is it go get help on a Google Pay problem?
~Jonathan Larson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jonathan Larson: I'd give them a two out of five on communication.
GetHuman: And what about Google Pay's ability to quickly and effectively address your problem?
~Jonathan Larson: For that I would say three out of five.
GetHuman: And finally- any advice for other Google Pay customers?
~Jonathan Larson: Call them early in the day or late. Don't forget any personal or account information you might need for Google Pay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jonathan Larson taken from his Google Pay customer service problem that occurred on November 19th, 2017.