Google: Firstly, this is the worst customer service I h...

A Google customer review by GetHuman user ~I hate google from November 28th, 2017

Background on ~I hate google's case

GetHuman: ~I hate google - can you tell our other Google customers when your case took place?
~I hate google: Yup. It was morning, on November 26th.
GetHuman: Did you reach out to Google, and if so, how?
~I hate google: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~I hate google a list of common Google problems)
~I hate google: "Update Account Information" was why I was trying to call.

~I hate google's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I hate google: Firstly, this is the worst customer service I have ever experienced in my life. I have been to Trinidad and i thought the customer service was terrible there. It takes a millennium to get to an agent and they are rude. They hang up on you in the middle of the conversation. Its sad that these agents really dont care about the problems of the customers. Really sad.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~I hate google: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I hate google: I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~I hate google: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~I hate google: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I hate google taken from his Google customer service problem that occurred on November 26th, 2017.

Google

1.56 of 5 stars | 732 reviews

~I hate google's Google Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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