Google: I made this phone call in desperation because I...
A Google customer review by GetHuman user ~bettypiano from November 11th, 2017
Background on ~bettypiano's case
GetHuman: ~bettypiano - can you tell our other Google customers when your case took place?
~bettypiano: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~bettypiano a list of common Google problems)
~bettypiano: "Edit listing" was why I was trying to call.
~bettypiano's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bettypiano: I made this phone call in desperation because I couldn't figure out how to do what I needed from any of Google's millions of pages of material. The operator directed me first to a non-existent website, then to one which appears correct. However, she would not stay on the line while I completed the work, and I am very unsure whether I did the right thing. This has been very, very frustrating.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~bettypiano: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bettypiano: I'd give them a four out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~bettypiano: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~bettypiano: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bettypiano taken from his Google customer service problem that occurred on November 8th, 2017.