Google: SUPPORT PERSON INSTRUCTED ME TO GO TO AAMYY.COM...
A Google customer review by GetHuman user ~DOUG from November 26th, 2017
Background on ~DOUG's case
GetHuman: ~DOUG - can you tell our other Google customers when your case took place?
~DOUG: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~DOUG a list of common Google problems)
~DOUG: "Refund" was why I was trying to call.
~DOUG's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DOUG: SUPPORT PERSON INSTRUCTED ME TO GO TO AAMYY.COM BUT DIDN'T EXPLAIN WHY UNTIL I GOT THERE. AT FIRST THIS CONNECTED TO CHINA.COM. WHEN FINALLY CONNECTED TO WHAT HE WANTED & I TRIED TO DOWNLOAD REMOTE ASSISTANCE SOFTWARE MY ANTIVIRUS PROGRAM DISALLOWED IT. HE THEN RECOMMENDED TURNING OFF AV! WHY DIRECT ME TO "IFFY" SITE TO BEGIN WITH. I HUNG UP. CALLED BACK NEXT DAY & EACH TIME (SEVERAL) GOT HARD TO UNDERSTAND PROBABLY NON-NATIVE ENGLISH (PROBABLY INDIAN JUDGING FROM ACCENT) SPEAKING PERSON. AS SOON AS I HEARD THE ACCENT I MADE QUICK ASSESSMENT OF HOW THICK IT WAS & BASED ON EXPERIENCE OF WHETHER OR NOT I COULD DEAL WITH IT I HUNG UP INSTEAD OF WASTING TIME. THIS OCCURRED SEVERAL TIMES WHICH LEAD TO A SEARCH FOR A WAY AROUND THIS FREQUENT & ALL TO COMMON PROBLEM. SADLY THERE ARE MANY SITES THAT ADDRESS THIS PROBLEM. TO YOU COMPANIES THAT CLAIM "YOUR CALL IS IMPORTANT TO US" PLEASE FIX THIS LONG STANDING & MUCH COMPLAINED ABOUT ISSUE. WITHOUT US CUSTOMERS YOU WOULDN'T HAVE A BUSI
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~DOUG: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DOUG: I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~DOUG: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~DOUG: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DOUG taken from his Google customer service problem that occurred on November 19th, 2017.