Google: complaint

A Google customer review by GetHuman user GetHuman-tomta from December 1st, 2017

Background on GetHuman-tomta's case

GetHuman: GetHuman-tomta - can you tell our other Google customers when your case took place?
GetHuman-tomta: Yes I can. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman-tomta: I used the 650-253-0000 number I found for on the GetHuman Google customer phone number page I was on: Google Customer Service Phone Number
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-tomta a list of common Google problems
GetHuman-tomta: "Remove review" was why I was trying to call.

GetHuman-tomta's review of Google customer service

GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tomta: complaint
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-tomta: Annoying pop-up ads, stating my phone is infected and my battery is damaged, then directed me to go to Google Play and install an app to fix it, while there is nothing wrong with my phone, this has been happening a lot lately and the ad hijacked my screen any help would be appreciated
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
GetHuman-tomta: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tomta: I'd give them a three out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
GetHuman-tomta: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
GetHuman-tomta: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tomta taken from his Google customer service problem that occurred on November 22nd, 2017.

Google

1.56 of 5 stars | 732 reviews
Google ReviewsGoogle's Phone NumberAll Google contact infoGeneral Google customer service info
GetHuman-tomta's Google Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
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