Google: waited forver and then got hung up on after...
A Google customer review by GetHuman user ~Patty Romeo from November 21st, 2017
Background on ~Patty Romeo's case
GetHuman: ~Patty Romeo - can you tell our other Google customers when your case took place?
~Patty Romeo: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Patty Romeo a list of common Google problems)
~Patty Romeo: "Overcharge/Strange charge" was why I was trying to call.
~Patty Romeo's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patty Romeo: waited forver and then got hung up on after ** busy signals..this totally ***** and your FB page was no help either...going back to Intenet Explorer...
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Patty Romeo: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patty Romeo: I'd give them a one out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Patty Romeo: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~Patty Romeo: Call them early in the day or late. Don't forget any personal or account information you might need for Google to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patty Romeo taken from his Google customer service problem that occurred on November 14th, 2017.