GotoBus: First they charged my acct twice...and I had to...
A GotoBus customer review by GetHuman user ~Hazel from November 25th, 2017
Background on ~Hazel's case
GetHuman: ~Hazel - can you tell our other GotoBus customers when your case took place?
~Hazel: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to GotoBus, and if so, how?
GetHuman: And which of these common GotoBus customer issues best describes the reason you wanted to talk to them?
(Shows ~Hazel a list of common GotoBus problems)
~Hazel: "Overcharge/Strange charge" was why I was trying to call.
~Hazel's review of GotoBus customer service
GetHuman: So how would you sum up your experience for GetHuman's GotoBus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hazel: First they charged my acct twice...and I had to change the time coming back and they said, no I have to buy * more tickets to come back and the * I bought were no good..i will NEVERRRR use this bootleg compant again. also the rep didnt speak english.
GetHuman: Let's quantify your experience contacting GotoBus. On a scale of 1 to 5, how easy is it go get help on a GotoBus problem?
~Hazel: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hazel: I'd give them a one out of five on communication.
GetHuman: And what about GotoBus's ability to quickly and effectively address your problem?
~Hazel: For that I would say five out of five.
GetHuman: And finally- any advice for other GotoBus customers?
~Hazel: Call them early in the day or late. Don't forget any personal or account information you might need for GotoBus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hazel taken from his GotoBus customer service problem that occurred on November 15th, 2017.