GotoBus: Terrible customer service. They barely speak En...
A GotoBus customer review by GetHuman user ~Bus User from November 28th, 2017
Background on ~Bus User's case
GetHuman: ~Bus User - can you tell our other GotoBus customers when your case took place?
~Bus User: Yeah. It was evening, on November 24th.
GetHuman: Did you reach out to GotoBus, and if so, how?
GetHuman: And which of these common GotoBus customer issues best describes the reason you wanted to talk to them?
(Shows ~Bus User a list of common GotoBus problems)
~Bus User: "Loyalty program" was why I was trying to call.
~Bus User's review of GotoBus customer service
GetHuman: So how would you sum up your experience for GetHuman's GotoBus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Bus User: Terrible customer service. They barely speak English and are not interested in have making an extra dollar than answering your questions.
GetHuman: Let's quantify your experience contacting GotoBus. On a scale of 1 to 5, how easy is it go get help on a GotoBus problem?
~Bus User: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Bus User: I'd give them a one out of five on communication.
GetHuman: And what about GotoBus's ability to quickly and effectively address your problem?
~Bus User: For that I would say four out of five.
GetHuman: And finally- any advice for other GotoBus customers?
~Bus User: Call them early in the day or late. Don't forget any personal or account information you might need for GotoBus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Bus User taken from his GotoBus customer service problem that occurred on November 24th, 2017.