GotoBus: I need to speak with a customer service represe...
A GotoBus customer review by GetHuman user ~lovebird24 from November 25th, 2017
Background on ~lovebird24's case
GetHuman: ~lovebird24 - can you tell our other GotoBus customers when your case took place?
~lovebird24: Yup. It was morning, on November 17th.
GetHuman: Did you reach out to GotoBus, and if so, how?
GetHuman: And which of these common GotoBus customer issues best describes the reason you wanted to talk to them?
(Shows ~lovebird24 a list of common GotoBus problems)
~lovebird24: "Missing item" was why I was trying to call.
~lovebird24's review of GotoBus customer service
GetHuman: So how would you sum up your experience for GetHuman's GotoBus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lovebird24: I need to speak with a customer service representative and I called * times select different options but no one answered. I sent an email and it's been ** minutes with no reply
GetHuman: Let's quantify your experience contacting GotoBus. On a scale of 1 to 5, how easy is it go get help on a GotoBus problem?
~lovebird24: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lovebird24: I'd give them a four out of five on communication.
GetHuman: And what about GotoBus's ability to quickly and effectively address your problem?
~lovebird24: For that I would say one out of five.
GetHuman: And finally- any advice for other GotoBus customers?
~lovebird24: Call them early in the day or late. Don't forget any personal or account information you might need for GotoBus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lovebird24 taken from his GotoBus customer service problem that occurred on November 17th, 2017.