Green Dot: I have over *,*** in visa cards on *-**-** to f...
A Green Dot customer review by GetHuman user ~karen mccarville from November 27th, 2017
Background on ~karen mccarville's case
GetHuman: ~karen mccarville - can you tell our other Green Dot customers when your case took place?
~karen mccarville: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~karen mccarville a list of common Green Dot problems)
~karen mccarville: "Update account information" was why I was trying to call.
~karen mccarville's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~karen mccarville: I have over *,*** in visa cards on *-**-** to find out it wasn't IRS my tax person said call green dot to see if they wernt used to hopefully get my money back im sick over this time is very impotant been trying to talk to a human but cant get through your recording *****
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~karen mccarville: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~karen mccarville: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~karen mccarville: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~karen mccarville: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~karen mccarville taken from his Green Dot customer service problem that occurred on November 21st, 2017.