Green Dot: They've actually lost my transaction and claims...
A Green Dot customer review by GetHuman user ~one moment please from November 9th, 2017
Background on ~one moment please's case
GetHuman: ~one moment please - can you tell our other Green Dot customers when your case took place?
~one moment please: Yeah. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~one moment please a list of common Green Dot problems)
~one moment please: "Update account information" was why I was trying to call.
~one moment please's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~one moment please: They've actually lost my transaction and claims its a problem is with IT. I've probably lost over $*** forever. I can only speak with reps in the Phlippines. I caught a supervisor (Johann) in at least two lies and recorded both. Run away from this company. Western Union is more expensive but at least there is some accountability in the United States.
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~one moment please: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~one moment please: I'd give them a two out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~one moment please: For that I would say one out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~one moment please: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~one moment please taken from his Green Dot customer service problem that occurred on November 3rd, 2017.