Green Dot: This is just the last of * times I called I wai...
A Green Dot customer review by GetHuman user ~MNS from November 17th, 2017
Background on ~MNS's case
GetHuman: ~MNS - can you tell our other Green Dot customers when your case took place?
~MNS: Yes. It was late at night, on November 12th.
GetHuman: Did you reach out to Green Dot, and if so, how?
GetHuman: And which of these common Green Dot customer issues best describes the reason you wanted to talk to them?
(Shows ~MNS a list of common Green Dot problems)
~MNS: "Replacement card" was why I was trying to call.
~MNS's review of Green Dot customer service
GetHuman: So how would you sum up your experience for GetHuman's Green Dot customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MNS: This is just the last of * times I called I waited along with paypal agent and finally he gave up their timer does not wordk right after * min it sayas the same number or it goes up and nothing got resolved at the end my ***$ is gone from my money pack and no one knows why. banch of thieves... I wish paypal would no have partnered with them
GetHuman: Let's quantify your experience contacting Green Dot. On a scale of 1 to 5, how easy is it go get help on a Green Dot problem?
~MNS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MNS: I'd give them a four out of five on communication.
GetHuman: And what about Green Dot's ability to quickly and effectively address your problem?
~MNS: For that I would say three out of five.
GetHuman: And finally- any advice for other Green Dot customers?
~MNS: Call them early in the day or late. Don't forget any personal or account information you might need for Green Dot to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MNS taken from his Green Dot customer service problem that occurred on November 12th, 2017.