Greyhound: After waiting nearly a half hour, the person th...
A Greyhound customer review by GetHuman user ~Max from November 9th, 2017
Background on ~Max's case
GetHuman: ~Max - can you tell our other Greyhound customers when your case took place?
~Max: Yup. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Max a list of common Greyhound problems)
~Max: "Cancel booking" was why I was trying to call.
~Max's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Max: After waiting nearly a half hour, the person that answered couldn't help me at all or even transfer me to the person that could. Instead, she gave me a different number to call and start all over again. Just terrible.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Max: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Max: I'd give them a two out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Max: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Max: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Max taken from his Greyhound customer service problem that occurred on November 6th, 2017.