Greyhound: To be asked to pay a "specialist technician" fo...
A Greyhound customer review by GetHuman user GetHuman-180040 from November 6th, 2017
Background on GetHuman-180040's case
GetHuman: GetHuman-180040 - can you tell our other Greyhound customers when your case took place?
GetHuman-180040: Yes I can. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-180040 a list of common Greyhound problems)
GetHuman-180040: "Account Setup" was why I was trying to call.
GetHuman-180040's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-180040: To be asked to pay a "specialist technician" for a question about a ticket you purchased is an insult. The phone does not allow you to talk to a service representative and this is not acceptable.HECLA
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-180040: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-180040: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-180040: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-180040: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-180040 taken from his Greyhound customer service problem that occurred on November 2nd, 2017.