Greyhound: Not very helpful and nice on the phone... Try t...

A Greyhound customer review by GetHuman user ~gillies0101 from November 11th, 2017

Background on ~gillies0101's case

GetHuman: ~gillies0101 - can you tell our other Greyhound customers when your case took place?
~gillies0101: Yes. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Greyhound, and if so, how?
~gillies0101: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~gillies0101 a list of common Greyhound problems)
~gillies0101: "Find an Itinerary" was why I was trying to call.

~gillies0101's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gillies0101: Not very helpful and nice on the phone... Try their online form for refund and exchage where they were much more helpful and polite(they say they will make a commercial gesture!)
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~gillies0101: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gillies0101: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~gillies0101: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~gillies0101: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gillies0101 taken from his Greyhound customer service problem that occurred on November 3rd, 2017.


2.45 of 5 stars | 229 reviews

~gillies0101's Greyhound Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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