Greyhound: On Wed.Dec.**th of ****, @ **:**am I shipped a...

A Greyhound customer review by GetHuman user ~Alex Melendez from November 8th, 2017

Background on ~Alex Melendez's case

GetHuman: ~Alex Melendez - can you tell our other Greyhound customers when your case took place?
~Alex Melendez: Yes I can. It was afternoon, on November 6th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Alex Melendez: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Alex Melendez a list of common Greyhound problems)
~Alex Melendez: "Complaint" was why I was trying to call.

~Alex Melendez's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alex Melendez: On Wed.Dec.**th of ****, @ **:**am I shipped a package from your El Paso,Tx. bus terminal to be shipped to Amarillo,Tx.station being ad vised that the package would be there on Thurs.Dec.**th in the morning. After calling my son who was to pick up the package he stated that he had gone to check on the package and was advised the package was still not there. During the next * days I constantly kept calling all the bus stations en-route to the destination. I also called cust serv.and after a wait of ** min.or more I was able to reach someone who would be able to track the package.She advised me that in order to track a package you must ship it on priority serv. I also asked if there was anyway to have the bus co.call and make sure the package had no been sent somewhere else.She abrubtly told me that if I wanted to find the package just to keep calling all the bus stations between El Paso and Amarillo and also stated she was not there to my beck and call and had other things to do and abr
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Alex Melendez: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alex Melendez: I'd give them a two out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Alex Melendez: For that I would say three out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Alex Melendez: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alex Melendez taken from his Greyhound customer service problem that occurred on November 6th, 2017.

Greyhound

2.45 of 5 stars | 229 reviews

~Alex Melendez's Greyhound Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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