Greyhound: Don't waste your time. No help at all, offered...

A Greyhound customer review by GetHuman user ~Don't customers count? from November 18th, 2017

Background on ~Don't customers count?'s case

GetHuman: ~Don't customers count? - can you tell our other Greyhound customers when your case took place?
~Don't customers count?: Sure. It was evening, on November 11th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Don't customers count?: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Don't customers count? a list of common Greyhound problems)
~Don't customers count?: "Missing item" was why I was trying to call.

~Don't customers count?'s review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Don't customers count?: Don't waste your time. No help at all, offered to give me anoth *** * who wants to do that whenyiu'vebeen waiting over ** minutes just to speak to a live person ?
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Don't customers count?: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Don't customers count?: I'd give them a four out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Don't customers count?: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Don't customers count?: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Don't customers count? taken from his Greyhound customer service problem that occurred on November 11th, 2017.


2.45 of 5 stars | 229 reviews

~Don't customers count?'s Greyhound Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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