Greyhound: I had to make sevaral phone calls, as the opera...

A Greyhound customer review by GetHuman user ~Kat from October 28th, 2017

Background on ~Kat's case

GetHuman: ~Kat - can you tell our other Greyhound customers when your case took place?
~Kat: Yup. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Kat: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Kat a list of common Greyhound problems)
~Kat: "Complaint" was why I was trying to call.

~Kat's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kat: I had to make sevaral phone calls, as the operators did not speak clear enough English,and every call was different information, after all my investigative work, it was not until i was ready to confirm purchase that an ADDITIONAL FEE was included. THis I tried to convey to the customer service hot line, I requested a manager, and SHE HUNG UP ON ME..I was frustrated but being in customer service myself, I can assure you I was NOT foul mouthed or beligerant...and in the middle of a sentence SHE HUNG UP ON ME!*I feel tricked, with the additional fee, and question their logic. You pay less with an online purchase, than a cash paying customer in the lobby, and you are charged if I purchase a ticket for someone. What ? You have to have a debit card or credit card of your own? With all the new riders, due to this economy, nice touch Greyhound..charge some more!
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Kat: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kat: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Kat: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Kat: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kat taken from his Greyhound customer service problem that occurred on October 23rd, 2017.

Greyhound

2.45 of 5 stars | 229 reviews

~Kat's Greyhound Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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