Greyhound: by far the worst customer service experience i...
A Greyhound customer review by GetHuman user GetHuman-74679 from November 18th, 2017
Background on GetHuman-74679's case
GetHuman: GetHuman-74679 - can you tell our other Greyhound customers when your case took place?
GetHuman-74679: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-74679 a list of common Greyhound problems)
GetHuman-74679: "Account Access" was why I was trying to call.
GetHuman-74679's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-74679: by far the worst customer service experience i have had with any business over the phone. I was hung up on twice and when i finally reached someone to look into getting a refund or credit for a ticket i purchased for the wrong time i was told to purchase a second ticket for the correct time and my original one would be credited to my account within *-* business days. After * days passed i called customer service for an update and there was no record of a credit to be put on my account! Now i have to mail my ticket to Dallas TX with a written explanation as to why i need a refund for a ticket that cost me $**. Let me just say, i have been taking greyhound every week between two cities, spending hundreds of dollars for the past year and half. I have never been treated with so much disrespect by a company i have been a long time customer with! I will never recommend Greyhound to anyone ever nor will i be using greyhound ever again!
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
GetHuman-74679: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-74679: I'd give them a three out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
GetHuman-74679: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
GetHuman-74679: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-74679 taken from his Greyhound customer service problem that occurred on November 16th, 2017.