Greyhound: I am calling to find out the status on my refun...

A Greyhound customer review by GetHuman user ~Michael Pate from November 26th, 2017

Background on ~Michael Pate's case

GetHuman: ~Michael Pate - can you tell our other Greyhound customers when your case took place?
~Michael Pate: Sure. It was morning, on November 21st.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Michael Pate: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael Pate a list of common Greyhound problems)
~Michael Pate: "Change Booking" was why I was trying to call.

~Michael Pate's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael Pate: I am calling to find out the status on my refund. And I called several times, just hearing music, no one picks up. What's going on.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Michael Pate: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael Pate: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Michael Pate: For that I would say five out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Michael Pate: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael Pate taken from his Greyhound customer service problem that occurred on November 21st, 2017.


2.45 of 5 stars | 229 reviews

~Michael Pate's Greyhound Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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