Greyhound: It was difficult to understand the several diff...
A Greyhound customer review by GetHuman user ~Heiko from November 20th, 2017
Background on ~Heiko's case
GetHuman: ~Heiko - can you tell our other Greyhound customers when your case took place?
~Heiko: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Heiko a list of common Greyhound problems)
~Heiko: "Make a booking" was why I was trying to call.
~Heiko's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Heiko: It was difficult to understand the several different accents of the agents. I was given the wrong instructions as to the correct department to call. I was accused of dialing the wrong numbers after I explained that I dialed the numbers I was given. I am presently waiting again on a line that has the same tune playing over and over and over!!*I would like to have multiple charges on my wifes MasterCard bill reversed since only one ticket was booked. I am very annoyed. my cell number is ***-***-**** email *****@***.com
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Heiko: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Heiko: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Heiko: For that I would say two out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Heiko: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Heiko taken from his Greyhound customer service problem that occurred on November 11th, 2017.