Greyhound: No use calling if you need up to date info re b...

A Greyhound customer review by GetHuman user ~Annoyed Mom from November 20th, 2017

Background on ~Annoyed Mom's case

GetHuman: ~Annoyed Mom - can you tell our other Greyhound customers when your case took place?
~Annoyed Mom: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Greyhound, and if so, how?
~Annoyed Mom: I used the 214-849-8966 number I found for on the GetHuman Greyhound customer phone number page I was on: Greyhound Customer Service Phone Number
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed Mom a list of common Greyhound problems)
~Annoyed Mom: "Overcharge on Account" was why I was trying to call.

~Annoyed Mom's review of Greyhound customer service

GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed Mom: No use calling if you need up to date info re buses. I called because my daughter's bus hadn't shown up & was an hour late. Got through to a person, but was told I'd have to call the station. Had to start all over again...
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Annoyed Mom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed Mom: I'd give them a four out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Annoyed Mom: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Annoyed Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed Mom taken from his Greyhound customer service problem that occurred on November 19th, 2017.


2.45 of 5 stars | 229 reviews

~Annoyed Mom's Greyhound Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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