Greyhound: I'm pissed off to begin with but to be on hold...
A Greyhound customer review by GetHuman user ~emarks from November 26th, 2017
Background on ~emarks's case
GetHuman: ~emarks - can you tell our other Greyhound customers when your case took place?
~emarks: Yes. It was late at night, on November 16th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~emarks a list of common Greyhound problems)
~emarks: "Cancel booking" was why I was trying to call.
~emarks's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emarks: I'm pissed off to begin with but to be on hold for over **min first thing in the morning is just crazy to me. All I want to know is why I have to pay ** dollars to purchase a ticket for my cousin to come and visit me. What service is Greyhound providing for that amount of money. Just brings me back to why I switched to amtrak over **years ago! It's extremely frustrating and all I would like to know is why. I'd you provide an *** number for your customers to reach you, then I should be able to reach you. Why waste my time and just further aggravate me. Take that ** dollars and hire more phone representatives, right?
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~emarks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emarks: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~emarks: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~emarks: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emarks taken from his Greyhound customer service problem that occurred on November 16th, 2017.