Greyhound: The first thing they asked for was my full cred...
A Greyhound customer review by GetHuman user ~Missouri mad from November 23rd, 2017
Background on ~Missouri mad's case
GetHuman: ~Missouri mad - can you tell our other Greyhound customers when your case took place?
~Missouri mad: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~Missouri mad a list of common Greyhound problems)
~Missouri mad: "Change Booking" was why I was trying to call.
~Missouri mad's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Missouri mad: The first thing they asked for was my full credit card number, not even my name or "Hi, this is Greyhound!". I was told over and over by different people that the only way they could access my ticket information was to give them my full credit card information! Not! what a way to rip people off, sit at a phone and take down hundreds of credit card numbers, go home and buy what you want online! Do not give them your credit card number!
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~Missouri mad: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Missouri mad: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~Missouri mad: For that I would say four out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~Missouri mad: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Missouri mad taken from his Greyhound customer service problem that occurred on November 21st, 2017.