Greyhound: Truly the worst I've ever encountered. They ca...
A Greyhound customer review by GetHuman user ~DS from November 22nd, 2017
Background on ~DS's case
GetHuman: ~DS - can you tell our other Greyhound customers when your case took place?
~DS: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~DS a list of common Greyhound problems)
~DS: "Make a booking" was why I was trying to call.
~DS's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DS: Truly the worst I've ever encountered. They cannot change a ticket. Only explanation: "We are unable to do that. You have to call customer service." Of course, customer service is not open on Sundays. "You have to go to the station." (!!) * The call-back I had agreed to to rate their service called minutes later with the following recording: "I'm sorry, we are out of service. Please call back later."* No wonder bus transportation still has such a disreputable image.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~DS: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DS: I'd give them a one out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~DS: For that I would say one out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~DS: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DS taken from his Greyhound customer service problem that occurred on November 18th, 2017.