Greyhound: Waited on the phone for ** minutes only to hear...
A Greyhound customer review by GetHuman user ~jake harvester from November 23rd, 2017
Background on ~jake harvester's case
GetHuman: ~jake harvester - can you tell our other Greyhound customers when your case took place?
~jake harvester: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Greyhound, and if so, how?
GetHuman: And which of these common Greyhound customer issues best describes the reason you wanted to talk to them?
(Shows ~jake harvester a list of common Greyhound problems)
~jake harvester: "Complaint" was why I was trying to call.
~jake harvester's review of Greyhound customer service
GetHuman: So how would you sum up your experience for GetHuman's Greyhound customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jake harvester: Waited on the phone for ** minutes only to hear some janky looped guitar tune that annoyed me to no end. Terrible customer service to have to wait that long.
GetHuman: Let's quantify your experience contacting Greyhound. On a scale of 1 to 5, how easy is it go get help on a Greyhound problem?
~jake harvester: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jake harvester: I'd give them a five out of five on communication.
GetHuman: And what about Greyhound's ability to quickly and effectively address your problem?
~jake harvester: For that I would say four out of five.
GetHuman: And finally- any advice for other Greyhound customers?
~jake harvester: Call them early in the day or late. Don't forget any personal or account information you might need for Greyhound to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jake harvester taken from his Greyhound customer service problem that occurred on November 19th, 2017.