Groupon: *th time calling and not getting through. recei...
A Groupon customer review by GetHuman user GetHuman-46894 from November 24th, 2017
Background on GetHuman-46894's case
GetHuman: GetHuman-46894 - can you tell our other Groupon customers when your case took place?
GetHuman-46894: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-46894 a list of common Groupon problems)
GetHuman-46894: "Cancel service" was why I was trying to contact.
GetHuman-46894's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-46894: *th time calling and not getting through. received extremely poor quality and missing items for comforter sets. No one is following up with e-mails sent either so I am being left with no other option but to report the company to the attorney generals office for false advertisement and no way to get a refund. do not order from robbers*thief's!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
GetHuman-46894: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-46894: I'd give them a five out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
GetHuman-46894: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
GetHuman-46894: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-46894 taken from his Groupon customer service problem that occurred on November 17th, 2017.