Groupon Atlanta review: Tricky small print, REF...
A Groupon customer review by GetHuman user ~Theatlwood from November 10th, 2017
Background on ~Theatlwood's case
GetHuman: ~Theatlwood - can you tell our other Groupon customers when your case took place?
~Theatlwood: Yes. It was evening, on October 31st.
GetHuman: Did you reach out to Groupon, and if so, how?
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Theatlwood a list of common Groupon problems)
~Theatlwood: "Update Account Info" was why I was trying to contact.
~Theatlwood's review of Groupon customer service
GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Theatlwood: Groupon Atlanta review: Tricky small print, REFUNDS only for future groupons NOT to your credit card. so you are forced to do more business with a bad business. Had to call groupon * times to get someone on phone for future groupon only refund, company "Green Clean technology" took me * messages and almost * weeks to get a call back for carpet cleaning only to find out they don't service my area. Sugo's restauraunt in roswell GA Dinner with mob charged me extra $** fee because they "overbooked" and another dinner show by "Atlanta Events was at a dirty rented cafeteria and had a sign at door "NO REFUNDS" and the food*show was terible. For no headaches just stay away from groupon.
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Theatlwood: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Theatlwood: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Theatlwood: For that I would say two out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Theatlwood: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Theatlwood taken from his Groupon customer service problem that occurred on October 31st, 2017.