Groupon: I spoke with Lauren Z, a customer service super...

A Groupon customer review by GetHuman user ~Moonlight3_5 from November 26th, 2017

Background on ~Moonlight3_5's case

GetHuman: ~Moonlight3_5 - can you tell our other Groupon customers when your case took place?
~Moonlight3_5: Sure. It was morning, on November 23rd.
GetHuman: Did you reach out to Groupon, and if so, how?
~Moonlight3_5: I used the 877-788-7858 number I found for on the GetHuman Groupon customer phone number page I was on: Groupon Customer Service Phone Number
GetHuman: And which of these common Groupon customer issues best describes the reason you wanted to talk to them?
(Shows ~Moonlight3_5 a list of common Groupon problems)
~Moonlight3_5: "Refund My Order" was why I was trying to contact.

~Moonlight3_5's review of Groupon customer service

GetHuman: So how would you sum up your experience for GetHuman's Groupon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Moonlight3_5: I spoke with Lauren Z, a customer service supervisor. She did Not help me with my issue. She was very condisending and rude when helping me out. I thought by speaking to a supervisor she would but that was not the case. The gentlemen before tried his best and was much better then his actual supervisor. I purchased a grpupon, the fine print said that the promotional value expires but not the paid value. The merchant I was hoping to use it at has since closed down. I wanted a refund. She would not refund me the money and only put it in as a credit. I do not use groupon often and did not want this. She also stated I only had *** days to use the credited amount. This does not make sense to me because I should not have an expiration on my money since they would not refund my debit card. Poor customer service and I am extremely disappointed in groupon!!!
GetHuman: Let's quantify your experience contacting Groupon. On a scale of 1 to 5, how easy is it go get help on a Groupon problem?
~Moonlight3_5: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Moonlight3_5: I'd give them a three out of five on communication.
GetHuman: And what about Groupon's ability to quickly and effectively address your problem?
~Moonlight3_5: For that I would say four out of five.
GetHuman: And finally- any advice for other Groupon customers?
~Moonlight3_5: Call them early in the day or late. Don't forget any personal or account information you might need for Groupon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Moonlight3_5 taken from his Groupon customer service problem that occurred on November 23rd, 2017.


2.83 of 5 stars | 1029 reviews

~Moonlight3_5's Groupon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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